Salon Policy

Booking & Payment

All appointments must be booked online.
A 50% non-refundable booking fee is required to secure your appointment. This fee will be applied toward the total cost of your service.
The booking fee must be paid within 24 hours of scheduling. If payment is not received within this time, your appointment will be automatically cancelled.
Payments are non-refundable and non-transferable if you cancel with less than 48 hours notice.
If you cancel with more than 48 hours notice, you may reschedule. The new appointment must be re-booked within 7 days.
Same-day appointments must be paid in full at the time of booking.

To maintain a peaceful environment, additional guests are not permitted unless under special circumstances such as a caregiver or parent.
For safety and insurance reasons, children under 12 years old are not permitted in the studio unless receiving a service and accompanied by an adult.

Failing to attend or cancelling with less than 48 hours notice will be recorded as a No-Show. You will be charged in full.
No-Show appointments are non-refundable and non-transferable.
Repeated No-Shows will result in being blacklisted from future bookings.
Any same-day changes are treated as a No-Show. Full payment will be charged and future bookings may be blocked.

At least 48 hours notice is required for all cancellations or changes.
Cancellations made within 24 hours may be charged in full.
If cancelling outside business hours, please contact the salon immediately via your usual communication method.

Please arrive 5–10 minutes early to complete consultation forms.
A 10-minute grace period is allowed. After this, your appointment may be cancelled and marked as a No-Show.
If you are more than 30 minutes late, your service may be shortened or cancelled. No refunds will be issued.

Please reschedule or cancel as early as possible if you are feeling unwell.
Staff reserve the right to cancel your appointment if you appear unwell upon arrival.
If you or a household member test positive for COVID-19, please reschedule and wait at least 14 days before re-booking.

Appointment reminders are sent via text or email 48 hours before your appointment.
You are responsible for keeping track of your appointments. Please do not rely solely on reminder messages.