Terms and Conditions
Upon booking your treatments or entering the salon- you agree to the following:
Arrival
Arrive 10 minutes prior to your first appointment time to allow enough time to complete paperwork/Consent forms. If you are a New client or haven’t been to the salon for 2 years or more. This ensures in depth consultation for treatments and all of my clients can indulge in the full experience.
Please arrive to appointment on time, if you arrive early, please wait in your vehicle.
Parking is available on street. I remind you that arrival after 10 minutes of the appointment time may result in a late fee, or your specified treatment/s may be refused or reduced – This is due to impacting other client services.
Multiple cancellations , rescheduling or “no shows” not cancelled within 24 hours in advance will be charged 100% of the service amount. Thursday nights and Saturday appointments are the quickest to be booked out. Consent rescheduling of the same appointment will result in full payment needed to committed to that appointment. This is impacting others clients who are wanting that specific time.
New Client Consultation/Patch Test
All new clients are required to attend a consultation & patch test before commencing SHR hair removal or SSR Skin Rejuvenation treatments. Your initial SHR or SSR consultation and patch test is the most important part of your treatment. We will go through your medical history, previous treatments, assess your skin and hair type etc to ensure that you are suitable for the treatment. This is also to make sure you have all relevant information moving forward with the treatment.
Your safety is always a priority. This also applied for lash lift, lash tinting, as hormones can effect sensitivity levels, medical etc. Patch test is just as important, allows me to test for sensitivity and make sure your suitable and of course you to feel the
sensation of the light. You will be very surprised how comfortable and pain free it is.
If you are a new client, I recommend to start your new skin journey with either a Skin Consultation or a Discovery Facial. This allows new clients to begin their skin journey with a consultation, so we can get to know one another and help you work towards complete skin health – Recommend treatments, home care etc are discussed during this treatment.
We’ll talk about your unique skin concerns and any health and lifestyle factors that may be compromising your skin and causing problematic dermatological conditions. Once we’ve established your unique needs, we’ll develop a tailored plan designed specifically for you.
Booking and Cancellation Policy
A 50% non-refundable booking fee is needed to secure all appointments. By paying a booking fee, you are confirming your appointment, and that you agree to the terms and conditions. No payment no appointment. Treatments under $50 will be required to be paid at time of booking.
Sometimes you may need to change or reschedule your appointment. 24 hours notice is needed for all cancellations and reschedules, anything less than 24 hours will incur a late cancellation fee of your booked amount. Full payment will be required on all further bookings
If you need to cancel your appointment and it’s out of operating hours or a day the Salon is closed please contact me immateriality. If there are any changes to your appointment such as adding an extra service or removing a treatment please let me know before hand, not at the time of appointment – without prior notice, you may still be charged for the cancelled service.
Please attend appointments alone, no extra guests, friends, family members or young children for health and safety due to safety factors including equipment etc. If needed to attend, they must wait outside preferably in the car. Clients aged 16 and younger must require written consent and a parent or legal guardian will be required to attend treatment.
As per my booing policy, in the rare instance that appointment needs to rescheduled all deposits are transferred to next appointment.
REFUND POLICY – PRODUCTS
I cannot give refunds or take back any products used to due to , reactions due to hygiene and health and safety reasons. As I cant resale or re use for the above reasons. No refunds on services of change of mind .
Salon Promotions/Packages
Monthly specials or promotions cannot be used or combined with any other offer or promotions.
Pre pay packages of 3 or more payment upfront, if you need to reschedule or cancel less 24 notice, you will forfeit that that session/treatment, this also
includes any further promotional offers such as upgrade, add on, or complementary treatments.
Pre Paid treatments are non-refundable.
24 hours notice is required for any pre paid package. If receiving a special promotional offer eg, free treatment etc. failure to cancel or reschedule your appointment will incur free treatment to be forfeited
SHR Hair Removal
Pre-paid series of 6 treatments will expire in10 months from purchase date.
Pre-paid series of 10 treatments will expire in 24 months from purchase date.
Skin Treatments
– Pre-paid series of 3 treatments will expire in 9 months from purchase date.
– Pre-paid series of 6 treatments will expire in 18 months from purchase date.
Pre paid Packages of SHR of 6 or more session hair removal can not changed or swapped around, or added to. Any additional areas wanting to be treated will need to be purchased individually. Full body package is no more than 3 areas to be treated at one time.
Client fails to attend or give appropriate notice or discontinues any treatments due to change of mind or other circumstances , is not transferable, or refundable.
Beauty packages/ beauty dollars. Valid for 12 years from date of purchase. Beauty dollars are only valid from date specified date only and must be redeemed before that date. 24 notice is required for can or reschedule if you have beauty dollars to redeem, failure to provide 24hrs notice beauty dollars or Beauty packages will be forfeited.
Hygiene
All clients are asked to use hand sanitizer on arrival. No mobile phones to be used during a treatment. I have a very strict Covid policy. Face masks must be worn in the salon, can be taken off during facial treatments, but must be put on straight afterwards. If you can’t wear one , I will need confirmation where needed for medical reasons.
If you have tested positive to Covid and Coming out of isolation , and you have an appointment coming up, please reschedule your appointment for at least 2 weeks after to your full recovered.
Please do not attend your appointment if unwell or experiencing any Cold/Flu-like symptoms., coughing, fever, runny nose, sore throat etc , please cancel your appointment. If you test positive and cancel your appointment and given less then 24 hours notice I request a positive PCR TEST, then booking fee will be transferred to your next appointment.
I follow a very strict hygiene protocol, all equipment and tools are thoroughly cleaned and sanitized between every client.
Disposables used where needed, all touch points are sanitized and cleaned.
Covid waiver must be filled out online for every appointment. www.charsbautyroom.com.au
Please reschedule for when you are well.
Home care
Clients will be required to follow at home care regime of active cosmeceutical skin care at home care to achieve optimal results and prolong treatment.
benefits. Results may vary from person to person, no guarantees are made.
Treatment series are required for best results for SSR Skin rejuvenation, chemical peel, facial therapy and advanced treatments. Skin takes 28 days to repair and rejuvenate therefore viable results may not been seen within this time on some treatments. We encourage you to work with your therapist on what you can achieve with your treatment.
Prices are subjected to change without notice.
Policy may change or be updated periodically – so please familiarize yourself with updates on social media pages and website.
www.charsbeautyroom.com.au
Policies may change or be updated from time to time
